CONDITIONS AND PURCHASE GUARANTEES - mayoristacuchilleria.com

1. Register as a client, selecting the section CUSTOMER AREA.
2. Once registered, we will review the details of your request.
3. We will send you an email, indicating if your request to buying on this website has been accepted or denied.
4. If your request has been accepted, you can place orders following the following points.
5. Select the section CUSTOMER AREA and identify yourself, entering your email and password.
6. By selecting the brand that interests you, you can see the prices of the articles for WHOLESALE
7. You can make your purchase in two ways:
   • Option QUICK ORDER BY REFERENCE. You can select all the references of the same brand.
   • Selecting one COLLECTION (photo) and then a reference.
8. If you want to buy items from another brand, repeat the process from of option 6.
9. Once you have selected all the items you want to buy, select the section FINISH PURCHASE.
10. You must fill in the form with the data for the shipment. If they are different from the record, you can change them.
11. Select in the form the country of delivery and the form of payment.

Once the shipment has been made, we will proceed to notify you by email, providing you with the tracking number.

Enter the CUSTOMER AREA and identify yourself with your email and password. Inside you can select the option SEE MY ORDERS and selecting the order, you can SEE THE INVOICE and PRINT IT.

The Customer may modify an order as long as it has not been issued. If, for any reason, you want to make a modification regarding the confirmation sheet, you must notify it as soon as possible through the Contact Form with indication of the desired modifications. Any difference in amount between the original order and the modified one will be processed following the procedure corresponding to the chosen means of payment. The costs of return and new shipment will not be assumed by GRUPO MARPASI SL.

For its part, GRUPO MARPASI SL may not replace a product requested by the Customer without prior consultation with the Customer. If the case arises that for reasons beyond GRUPO MARPASI SL, the supply of the order is not possible, the Client will be offered the possibility of exchanging it for a substitute product with similar characteristics, giving the Client the right to cancel the order.

If the Client cancels a confirmed order when it has already left the facilities of GRUPO MARPASI SL towards the destination, or does not accept the package upon arrival, GRUPO MARPASI SL may demand payment of the transportation costs caused by the cancellation.

All product returns that meet the following requirements will be accepted:

• Products must keep intact its original seal. The return of the product without the seal will not be accepted, unless it is due to defects of origin, in which case the exchange will be made for other equal ones.
• The customer will be responsible for the shipping costs in case of return, which must be paid directly to the transport company at the time of collection.
• The item to be returned must be properly packed for its return.

Will be causes of return:

• That the product does not comply with the characteristics of the data sheet shown on our website. In this case, the amount of the product will be reimbursed except for shipping costs. This refund will be made to the means of payment used by the customer by refund.
• That the product comes from defective origin. In this case, the exchange will be made for an equal one once the product to be returned has been received. GRUPO MARPASI SL will take care of the return and forwarding costs.

In accordance with Royal Legislative Decree 1/2007, Consolidated Text of the General Law for the Defense of Consumers and Users, GRUPO MARPASI SL recognizes the right of withdrawal of any purchase made in www.mayoristacuchilleria.com within a period of 14 calendar days from the moment the Customer received the product. To do this, you could fill in the following form: Withdrawal form

The Client must return, without any undue delay, within 14 calendar days from the date on which he communicates his decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired, sending them to:

A/At: Dpto. Devoluciones GRUPO MARPASI SL.
Polígono Industrial Campollano
4 Avenida nº 89, 02007, Albacete.

In relation to the withdrawal costs, this right cannot entail any cost for the user, apart from the fact that if the return is due purely to the right of withdrawal, and not to a lack of product conformity, the user must bear the cost of the costs of returning it. (art. 108 of the Consolidated Text of the General Law for the Defense of Consumers and Users, TRLGDCU).

Therefore, the Customer must bear the direct cost of returning the goods.

In all cases, the products to be returned must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, where appropriate, included. If not, this withdrawal cannot be exercised. The returns department will verify that everything is correct and in perfect condition, giving authorization to the Administration Department and will notify the Client via email.

Products not subject to the right of withdrawal.

In accordance with article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, it will not be possible to request the right of withdrawal in relation to:

"The right of withdrawal will not be applicable to contracts that refer to:
c) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery ”.

In accordance with Royal Legislative Decree 1/2007 of November 16, the warranty period for products is two years from delivery, although it does not include deficiencies caused by negligence, blows, improper use or improper handling, voltage not suitable, incorrect installations, or materials that are worn down by use.

This guarantee is offered both by GRUPO MARPASI SL and by the manufacturers and, where appropriate, authorized distributors, of the product.

The guarantee offered by GRUPO MARPASI SL will be invalid under the following circumstances:

• Shock and / or improper transport.
• Tampering with any identification / control seal or label.
• Normal wear and tear.

If you have any problem, please contact us to solve it through the Help Center.

The client is obliged to make lawful use of the Services, without contravening current legislation, or harming the rights and interests of third parties.

The client guarantees the veracity and accuracy of the data provided when filling in the contracting forms, avoiding causing damages to GRUPO MARPASI SL as a result of their incorrectness.

Likewise, it undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be received within the usual merchandise delivery hours (Monday to Friday from 09:00 to 14:00 and from 16:00 to 19:00).

Failure to comply with any of these General Contracting Conditions may lead to the cancellation or cancellation of orders by GRUPO MARPASI SL without the need for prior notice to the client and without implying a right to any compensation.

In case the shipment is rejected by the customer, GRUPO MARPASI SL will not reimburse the amount of the shipping costs, being assumed by the customer.

We remind you that GRUPO MARPASI S.L. complies with current regulations on data protection, and in accordance with Organic Law 3/2018 of December 5 and by General EU Regulation 679/2016 on Data Protection, we inform you about the processing of personal data that we carry out.

Responsible for your data

Data processed

Depending on the products and services you want to enjoy at all times, we will need to process personal data such as:

• Identifying data: your name and surname, contact address, email address, telephone.
• Economic and transactional information data, such as your payment method data, information about your purchases, orders, returns, cancellations, among others.
• Commercial and promotional information, if you have signed up for our communications system.
• Data about your tastes and preferences.

In our forms you will find that we request necessary data, marked with an asterisk, that we need to be able to provide the service; If you do not provide us with such information, you may not be able to complete your registration or continue with the purchase process.

Purpose of processing your data

Depending on how you interact with us, we will treat your data for the following purposes:

Legitimation for the treatment of your data

The legal basis that allows us to process your personal data depends on the purpose:

How long we keep the data

The period of conservation of personal data is linked to the purpose of the treatment; For this reason, we provide you with the conservation periods that we apply:

Share the data

Unless the transfer of data to third companies is indicated in the form, GRUPO MARPASI S.L. informs you, expressly, that it will only communicate the data to those bodies and entities of the Public Administration with competence in the matter in accordance with current legal regulations, and for the fulfillment of the contract of sale we will have to provide your data to third companies for the following purposes:

• Financial entities and issuers of credit / debit cards, for the management of collections and payments.
• Fraud detection and prevention entities.
• Suppliers and collaborators of transport services and product delivery.
• Suppliers and collaborators of billing, accounting and tax management services.

International transfers

The personal data collected by GRUPO MARPASI SL can be transferred to, accessed from and / or stored in locations and servers outside the European Economic Area (countries of the European Union plus Liechtenstein, Iceland and Norway), and can be processed by resources and staff who operate outside the EEA and who work for us or for one of our service providers.

GRUPO MARPASI SL carries out this type of data transfer at all times following the highest security and legal policies and standards in force, always reviewed and approved by the EU Commission.

In order to provide the greatest security to your personal data, GRUPO MARPASI SL will always work with service providers who, if they do not belong to the European Economic Area, are located in a country, a territory, or one or more specific sectors of that country. or international organization that has been declared of adequate level of protection by the European Commission and has accepted conventions and standards such as the “Privacy Shield” (EU-US Privacy Shield) and, therefore, are obliged to protect your personal data in accordance with a series of standards of protection and safeguards well defined by the European Union.

As some countries may not have laws governing the use and transfer of personal data, we take steps to ensure that third parties adhere to the commitments set forth in this Policy. These steps may include reviewing the privacy and security standards of third parties and / or entering into appropriate contracts based on the template data protection contractual clauses adopted by the EU Commission.

If you wish to obtain more information about the guarantees used by GRUPO MARPASI SL to carry out international data transfers, you can contact us through Contact Form

Your rights

In accordance with current community regulations (EU Regulation 679/2016, of April 27) and Spanish (Organic Law 3/2018, of December 5) you have the possibility of exercising the following very personal rights, credibly proving your identity, either through electronic means or through written communication addressed to our Data Protection Delegate.

Your rights are as follows:

1. Right to revoke your consent and ask us not to process your personal data for commercial purposes, nor to send you communications via email, SMS messages and newsletters.
2. Right of access to the information that we have regarding your person, specifying the purposes of the treatment that we carry out and the communications that we have made to third administrations and companies, either because they are authorized by law or because they are necessary for the provision of the service that you have requested us, or by granting your prior consent.
3. Right to rectify your data, by which we will update and update the information and data that we have according to the information you provide us.
4. Right to deletion of your data, once the legal retention periods set by the applicable regulations have been met.
5. Right to oppose us to carry out any data processing activity, through the revocation of your authorization / consent.
6. Right to limit the processing of your data, such as in case you file a claim or want us to keep your data for a longer period, avoiding its deletion.
7. Right to the portability of your data, by which we will provide you in a common readable file format those data that you have provided us at the time of your registration as a user.

In addition, we inform you that you can always go to the Spanish Data Protection Control Authority (Spanish Agency for Data Protection, www.agpd.es) to request their protection or file a claim in relation to the processing of personal data.

Rights Army

To exercise these rights, you can contact us through Contact Form, Indicating in your request your full name and the right you exercise, accompanied by a copy of your ID or equivalent document proving your identity.

You can also do so by sending us a letter, with a copy of your ID, to the following address:

GRUPO MARPASI SL
Polígono Industrial Campollano, 4 avenida nº 89, 02007 Albacete

Security of your data.

We have organizational and technical measures in place to protect your personal data from loss, misuse, unauthorized access or disclosure, alteration and / or destruction. Unfortunately, the security of any data transmission or storage system cannot be fully guaranteed. If you suspect that your interaction with us is no longer secure, please notify us immediately via Contact Form

The intellectual and industrial property rights over the works, brands, logos, and any other subject to protection, contained in the website correspond exclusively to GRUPO MARPASI S.L., unless they indicate different ownership.

The unauthorized reproduction, distribution, commercialization or transformation of such works, brands, logos, etc. constitutes an infringement of the intellectual and industrial property rights of GRUPO MARPASI S.L. or the owner thereof, and may give rise to the exercise of any judicial or extrajudicial actions that may correspond to them in the exercise of their rights.

Likewise, the information that the client can access through the website may be protected by industrial, intellectual or other property rights. The Company will not be responsible in any case and under no circumstances for the infringements of such rights that you may commit as a user and / or client.

All notifications, requirements, requests and other communications that must be made by the parties in relation to these General Conditions of Purchase must be made in writing and it will be understood that they have been duly sent by ordinary mail to the address of the other party or their email .

Specifically in the case of GRUPO MARPASI SL., You must notify the postal address Polígono Industrial Campollano, 4 avenida nº89, 02007 Albacete, in the phone number 967 592 490 or through the Contact Form

If any clause included in these General Conditions of Purchase is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, the rest of the General Conditions of Purchase. Consequently, the clause declared totally or partially null or ineffective will be considered not to be placed.

The purchases made in www.mayoristacuchilleria.com They are subject to Spanish legislation. In the event of any controversy that may arise from the interpretation of these general conditions of purchase and the possible actions derived from the purchase procedure, the Courts and Tribunals that, where appropriate, will hear the matter, will be those provided by the legal regulations applicable in matters of competent jurisdiction.

* Prices are valid except for typographical errors.