CONDITIONS AND PURCHASE GUARANTEES - mayoristacuchilleria.com

Grupo Marpasi S.L., as a company which owns www.mayoristacuchilleria.com, detailes below the purchase conditions and warranties that we offer for WHOLESALE SALES.

WHO CAN BUY?

Any individual or company whose activity is the final retail sale can purchase from www.mayoristacuchilleria.com (Grupo Marpasi S.L.)
www.mayoristacuchilleria.com only performs WHOLESALE SALES.
We are able to ship our items to any country in the world.

MINIMUM ORDERS

The total amount of any order must be equal or greater than 500 euros.

HOW TO MAKE A PURCHASE?

You can place an order on our website as follows:
  1. Register yourself as a client in the CUSTOMER AREA.
  2. Once you've registered, we will proceed to review the information you've provided.
  3. We will send an email accepting or denying your request of making a purchase on our website.
  4. If your application has been accepted, you are ready to place an order. Find out how to do so with the following steps.
  5. Access the CUSTOMER AREA and identify yourself, typing your mail and password.
  6. Select the brand you're interested in, in order to see the wholesale prices of our items.
  7. The order ca be placed in two different ways:
    • QUICK ORDER BY REFERENCE:you can select all the references of a brand at once.
    • By selecting a COLLECTION (photo), and below it, the specific reference you want to purchase.
  8. Once you've selected all the items that you wish to purchase, click on END OF THE PURCHASE.
  9. Next, you must fill the form with the shipping information. This can be different from your account information.
  10. Select the desired shipping and payment methods.

PRICING

The prices on our web do not include VAT ( 21 %). The VAT will apply to all orders placed by customers of the European Union, except to those customers who dispose of intracommunity VAT ID numbers.

HOW TO MAKE A PAYMENT?

Payments can be made by BANK TRANSFER, DEBIT/CREDIT CARD or MONEY ORDER.
The payment will be made in two installments
First payment: Where the order is placed(Amount + taxes).
Second payment: Shipping costs (Amount + taxes).
The amount due of the second payment will be communicated to you once the parcel is prepaired. This second payment is ought to be done before we send the parcel. If you prefere to make a bank transfer, here are the details you need to know:
Bank: Caja Rural de Albacete.
IBAN: ES49 3190 0097 9440 0451 7316 BIC: BCOEESMM190
Banco Santander: ES5100495964412695328184 BIC: BSCHESMM4

HOW IS THE SHIPPING PERFORMED?

  1. Usually, the company in charge of the delivery to countries of the European Community is SEUR DPD or Fedex
    Deliveries to the rest of countries will be made by the company Correos or Fedex
  2. In section SHIPPING COST you can find examples of the amounts, depending on the countries.
  3. We also offer the option of freight collect shipments, in which case you can chose you prefered shipping company.
  4. The order takes between 5 and 20 days to reach it's destination, depending on the country.

SHIPPING COST

The shipping charges will be communicated to you when the parcel is prepaired, since the weight of the order is necessary to calculate the shipping rates.

VIEW MY ORDERS / PRINT INVOICE

Go to the CUSTOMERS AREA and identify yourself, using your email and password. Select the option VIEW MY ORDERS and for every order you can view the invoice and print it, by selecting VIEW INVOICE and PRINT.

GUARANTEES, RIGHTS AND RETURNS

  1. If you're not satisfied with your purchase you have 7 working days, counting from the date of delivery of the order, to return it.
    For the return, the product should be shipped in its original packaging. Also, you must inform us of the situation in advance.
    We won't make ourselves responsible for the return if the product has been altered or damaged by the customer.
  2. The articles purchased by the customer have full manufacturer's warranty for manufacturing defects.
    Defects or damage, due to incorrect use or handling or wear caused by improper use are not included in this warranty.
    Our policy will always be based on customer satisfaction so we are at your disposal to solve any issues, proceed to refund the amount of the item purchased, or change it by other item.
  3. In case of damaged items or incorrect shipments, all shipping costs are to be payed by www.mayoristacuchilleria.com (Grupo Marpasi S.L.).
    In case you need to return an item you must first contact us, either by phone or sending an email to info@mayoristacuchilleria.com
    Any shipping or return must be authorized by Grupo Marpasi S.L.. Our company will tell you how to proceed. No returns will be accepted if they weren't authorized first.

  4. Any dispute arising between the client and Grupo Mapasi, S.L., and where a competent authority is to intervene, should be held in the city where the selling company is legally established .
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